House of lolo carries merchandise that is authentic and purchased directly from the designer. Please be aware that such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. We do however do a quality check before shipping to customers, if a defect is found and the item is the only of its kind, we will inform the customer of such defects and offer an additional discount accordingly.
Customers are welcome to return any item they are unhappy with. US customers have a flat return shipping fee of $6.95 on all merchandise, regardless of whether it is defective. For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. House of lolo warranties all products to be free of such problems for the first 30 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 30 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 30 days unless the designer is willing to replace or reimburse the product at this time.