Returns

We want you to be 100% satisfied with your purchase and understand if you need to make a return.  

Returns, with the exception of fine jewelry*, vintage pieces and sale items, can be returned and must be received by us within 15 days of purchase date. Items must be unworn, unwashed, unused, undamaged, and with all original tags attached.  Please note, fine jewelry is not returnable.  

All other products are eligible for a return and we will provide store credit, exchange, or full-refund within the 15 day period.

All sale items and fine jewelry* are final sale and cannot be returned.

If you would like to make a return please email us at info@houseoflolo.com for a return label and instructions. 

Note for online order returns:
The cost of shipping the return back to us will be the responsibility of the customer.

*fine jewelry is considered jewelry items priced over $300