We want you to be 100% satisfied with your purchase and understand if you need to return/exchange the item.
Returns must be received by us within 14 days of the ship date. Items must be in new condition with all tags attached and original packaging materials, including garment bags. Items purchased from houseoflolo.com are eligible for a full refund or exchange if returned within 14 days of purchase. Items must be unworn, unwashed, undamaged, unused, and with all original tags attached. Please note that our return/exchange policy for items purchased in our Portland, OR store location are for in-store credit or exchange only within 14 days of purchase, unworn and with tags attached.
Shipping charges on expedited orders are not reimbursed.
ALL SALE ITEMS ARE FINAL SALE. NO EXCHANGES, NO RETURNS, NO STORE CREDIT, NO EXCEPTIONS.
Send Back Your Domestic Return or Exchange (US Orders)
To ship an item back to www.houseoflolo.com, simply pack your item and a copy of your receipt into the original shipping box and mail through either UPS, FedEx or USPS. We recommend insuring your package and requesting a delivery confirmation. Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size. *We also recommend placing a NEW ORDER with the correct color or size, so that it does not sell out while we await your package, as we have smaller inventory than massive web companies.*
Send exchanges and returns to:
Attn: RETURNS House of Lolo
221 NW 11th Avenue
Portland, OR 97209
If you decide to refuse any shipments from houseoflolo.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to houseoflolo.com. This amount will be subtracted from your return.
Should you place a domestic order and then refuse delivery, you will be responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to houseoflolo.com along with a 20% restocking fee.
Track your order
You will receive a shipping confirmation email once we ship your order. It will include a tracking number that you can click on to view the status.
Questions? Email us at firstname.lastname@example.org or call us at 503.224.5240 M-F 11am to 6pm PST.